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CSBS IT Exec Addresses Automation on Government Matters

CSBS Senior Vice President of Digital Services Ngoc Vu recently shared how automation and data are helping state regulators be more efficient and transparent on Government Matters. The televised news program airs locally in Washington, D.C. and provides insight into issues impacting the federal marketplace.

Vu's interview begins at 15:30 in the video below.

Tools like the State Examination System, now in development, will help states share their data and make multi-state exams more efficient, Vu told host Francis Rose on the December 4 episode, which looked at how intelligent automation is transforming the public sector.  

Automation helps states have better insight by comparing data, recognizing and being able to be risk managers rather than processors, Vu said. 

“It’s improving our business process,” Vu said. “It’s making us be able to reach decisions that are better faster, so it is key to our mission.” 

Flexibility is important, too, she added; “At CSBS, we use technology to bring 50 states together…having flexibility to address those states is key.” 

Vu joined Appian founder and CEO Matt Calkins, along with representatives from the U.S. Marine Corp., IBM GBS and KPMG, on the 30-minute program, which can be found here.  

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