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The Accreditation Online System (AOS) User Guide

To help state agencies as they learn the Accreditation Online System, CSBS has developed a user guide that provides step-by-step details for logging in, navigating the system, and successfully completing your accreditation process.

Access the User Guide


Video Training

In addition to the above User Guide, CSBS has developed a video training course for using the Online System.

Part 1 - Overview and Logging In

Part 2 - Setting up Agency Users

Part 3 - Starting an SEQ

Part 4 - Navigating the SEQ

Part 5 - Submitting an SEQ 


What is Accreditation?

The CSBS Bank & Mortgage Accreditation involves an in-depth review of an agency’s policies, procedures, and operations to determine if it meets the standards set forth by the Performance Standards Committee (PSC). A state seeking accreditation for the first time or a state seeking its five-year re-accreditation must complete the self-evaluation questionnaire (SEQ), which includes several sections broken into multiple topics. The agency is asked to answer a series of questions and rate themselves against the corresponding standard. The agency can add documentation to support its answers and ratings.